Accessible NHS & Healthcare Websites, Hosting, and Support

Working in the NHS is a commitment to public service. Your dedication to patient care is absolute. But with immense pressure on resources, is your primary digital asset – your website – effectively supporting your staff and serving your community?

For too many Trusts, the website is a maze of outdated information that’s difficult for patients to navigate. Crucial opportunities to improve patient access, deliver public health messages, and attract new staff are being missed because the underlying digital foundation is unstable.

That’s where we come in. Think of us as a specialist extension of your communications and IT team. We provide the critical website, hosting, and support infrastructure that understands the unique pressures of the NHS, freeing you up to focus on what matters most: delivering outstanding care.

Our Core Service: Accessible Websites, Secure Hosting, and Reliable Support

The foundation of your digital strategy is a website that serves as a trustworthy, compliant, and always-on patient resource. It’s the digital front door to your services, and for patients and their families, it must be clear, secure, and easy to use.

Our approach is to build an accessible, patient-centric website that serves all your audiences and reduces the burden on your internal teams. We deliver a powerful, professional platform through three core pillars.

Expert NHS Website Development & Design

We create the professional, patient-centric platform your Trust needs, designed to reduce pressure on your internal teams:

WCAG 2.1 AA Compliance: Full adherence to accessibility standards, ensuring everyone can access your vital information and reducing legal risk.
Intuitive Content Management System (CMS): Empowering your comms team to post service updates and news confidently without technical barriers.
Seamless System Integration: Connecting effortlessly with your existing patient portals, booking systems, and recruitment platforms like Trac and ESR.

Mobile-First Design: Ensuring your site works perfectly for users accessing health information on the go.

Secure, Reliable NHS Hosting

We provide the peace of mind that your website is secure, fast, and constantly available for the community that relies on it:

NHS-Grade Security: Hosting solutions built with the high-level security and compliance required for public sector organisations.
Maximum Uptime: Reliable infrastructure to ensure your critical patient and public health information is always accessible.

Scalability: Systems designed to handle significant traffic spikes during public health campaigns or major events.

Dedicated Ongoing Support & Maintenance

We act as your dedicated maintenance partner, keeping your platform running smoothly so your team can focus on content, not code:

Proactive Maintenance: Continuous monitoring, patching, and updates to keep your CMS and security features current.
Rapid-Response Support: A specialist support team available to quickly resolve any technical issues, minimising service disruption.

Training & Empowerment: Comprehensive training for your communications staff, empowering them to manage day-to-day content confidently and efficiently.

Why Work with Platform81?

Choosing a digital partner means choosing reliability and trust. We have a deep understanding of the unique security, compliance, and patient-focused needs of the NHS, backed by official recognition and a portfolio of successful work.

We adhere to the highest standards of security and quality, holding the IASME certification and being certified for Cyber Essentials Plus – both crucial for public sector and healthcare data handling.

Furthermore, our development, hosting, and support processes are audited against the globally recognised ISO 9001 Quality Management System standard, guaranteeing quality and consistency.

Our experience spans major NHS projects, including the delivery of sites for:

We don’t just build websites; we build compliant, robust digital platforms proven to work within the NHS ecosystem.

See our full Web Development, Hosting & Support Services

Frequently Asked Questions

Are Platform81 on an approved NHS framework?

Yes. We are an approved supplier on the Insight UK framework, a major procurement route for the public sector. This is a significant advantage as it removes common barriers to entry and simplifies the entire procurement process for NHS Trusts. Choosing a framework-approved supplier provides complete peace of mind; it means our services have been pre-vetted against stringent standards for quality and security. This allows you to partner with us confidently and compliantly, minimising risk for your decision-makers.

We're publicly funded with a tight budget. Is this affordable?

We understand the financial pressures of the NHS. Every penny must demonstrate value. We tailor our services to your specific needs, whether that’s a new website build, an accessibility audit, or fully managed monthly hosting and support. We are transparent about costs and focus on delivering a long-term, cost-effective platform that reduces the strain on your internal IT resources.

What is the service commitment for Hosting and Support?

Hosting and Support is a critical, ongoing service that provides your Trust with stability and peace of mind. We offer flexible contracts with clear Service Level Agreements (SLAs) outlining uptime guarantees, security protocols, and guaranteed response times for technical issues. This ensures your website is protected and always available for your community.

Can you integrate with our existing NHS systems?

Yes. We have extensive experience integrating our digital platforms with NHS-specific systems, from patient administration systems (PAS) to recruitment platforms like Trac and ESR. We work closely with your internal and third-party IT teams to ensure a seamless, secure, and compliant integration that doesn’t disrupt critical workflows.

Our comms team is stretched. Will we be able to update the website?

Absolutely. We build our websites on highly user-friendly Content Management Systems (CMS) and provide comprehensive training for your communications staff. The goal is to empower your team to manage day-to-day content updates confidently and efficiently without needing to rely on technical support for simple changes.

How do we measure if this is actually working?

We focus on metrics that matter to a Trust’s operations and patient care. We provide clear reports showing how the website and infrastructure are performing against key objectives: compliance with accessibility standards, website uptime and speed, reduction in calls to switchboards due to better online information, and improved user journeys to critical service pages. We track results, not just traffic.

Ready for a Website That Truly Serves Your Trust?

If you’re ready to develop a digital foundation that truly supports your Trust’s strategic goals, let’s have a conversation. We’ll talk about your objectives and provide a clear, no-nonsense plan to help you achieve them.

Your Digital Foundation: Websites, Hosting, and Support for the NHS