Google Business Profile
All ServicesLet’s be straight with you: your Google Business Profile is basically your digital front door. Before a customer ever sets foot on your website—or your actual shop—they’ve likely already seen your “Google bubble” on the right-hand side of the search results.
If that profile is looking a bit thin, has the wrong opening hours, or is gathering dust with no recent updates, you’re essentially leaving the “Closed” sign up when you’re actually open for business. It’s the easiest way to lose a customer before the conversation has even started. At Platform81, we make sure your first impression is a proper one.
More Than Just a "Map Pin"
A lot of folk think Google My Business is just about putting a pin on a map. It used to be, but these days, it’s a full-on social channel and directory rolled into one. Google wants to see that you’re active. They want to see fresh photos, regular “posts” about your latest offers, and—most importantly—that you’re actually talking back to your customers.
If you treat your profile like a “set and forget” job, Google will treat you like a “second-rate” business. We keep your profile buzzing with activity, showing both Google and your customers that you’re the most reliable choice in town.
The Art of the "Review"
We’ve all seen them—those businesses with a 2.5-star rating and a string of unanswered grumbles. It’s a bit of a “look away” moment, isn’t it? But here’s the thing: reviews aren’t just for show. Google uses them as a major ranking factor.
We don’t just help you get more “five-star” shouts; we help you manage the feedback loop. Whether it’s a glowing thank you or a slightly “nippy” complaint, we respond professionally and promptly. It shows the world that you’re a decent lot who actually cares about their customers.
Local "Posts" and Keeping it Fresh
Did you know you can post updates directly to your Google profile? Whether it’s a “Stockport-only” discount, a new team member, or a “look what we’ve just finished” photo, these posts give people a reason to click.
But let’s be real—you’ve got a business to run. You don’t want to be sat there at 9 PM on a Tuesday trying to upload photos of a van. That’s our job. We handle the daily legwork, ensuring your profile is always “top of the pile” with fresh content that grabs attention.
How can Platform81 help?
Google makes it look easy to manage your profile, but doing it properly is a right old chore. Between the “verify your business” loops and the constant feature updates, it’s enough to give anyone a headache.
At Platform81, we take the whole lot off your plate. We optimize your categories, “geotag” your photos so Google knows exactly where you are, and monitor your profile for “rogue” edits from competitors. We turn your Google Business Profile from a neglected sidebar into a lead-generating machine.
Testimonials
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See our 65+ Google Reviews 
Frequently Asked Questions
What if someone leaves a "fake" negative review?
It’s a real pain, but it happens. We can’t just “delete” it (Google is very picky about that), but we know the proper channels to report and dispute reviews that break the rules. While we fight that battle, we’ll help you get enough “good” reviews to make the “bad” ones look like a fluke.
Can you manage multiple locations?
We certainly can. If you’ve got branches all over the North (and beyond), we can manage them all from one central “hub.” We’ll make sure the branding is consistent, but the local info is “spot on” for each specific town.
Do I really need to post "Updates" on Google?
You don’t have to, but your competitors probably are. Regular posts tell Google that your business is “alive and kicking.” It’s a small signal that makes a big difference when Google is deciding who gets those top three spots in the Map Pack.
How do I know if it’s actually working?
We don’t just tell you “it’s going well” and hope for the best. We provide proper reports showing how many people called you directly from the map, how many asked for directions, and how many landed on your site because of your profile. No fluff, just facts.